Having a primary care provider you trust is important since we will work together as partners in your healthcare.  Our ultimate goal is to achieve and maintain physical and emotional well-being for patients under our care.  Wellness visits, follow-up visits, and urgent care visits are an important part of comprehensive care.  Your provider will get to know you during the annual wellness visit.  As a result, we can identify and manage health issues more efficiently and effectively.

Office Hours/Appointments

Our regular office hours are 8 am to 5 pm Monday through Thursday (with an hour break for lunch from 12:15 pm to 1:15 pm), and 8 am to 12 pm on Fridays.  During those times, our phones are directly answered and not transferred to an automated system.  We are closed for all major holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day.

Depending on patient preference and need, CFH is available for scheduling outside of regular business hours beginning at 7:30 a.m. on Monday, Tuesday, Thursday, and Friday each week.

Visits are scheduled by appointment by calling 704-847-4000 or by requesting an appointment on the patient portal or from our website.

We encourage you to schedule your wellness visits several months in advance. For ongoing continuity of care, your provider may recommend monthly, quarterly, or bi-annual follow-up visits to monitor your condition(s).  We suggest you schedule your follow-up visits while in the office during the checkout process.  CFH typically offers same day appointment availability for urgent care related conditions.  It is recommended that you contact the office prior to 3 pm to be seen on the same day.

If you are unable to keep your scheduled appointment, please call in advance and cancel.  Patients who are late may need to be rescheduled for another time or date.

On Your First Visit Please Bring:

  • Photo identification
  • Insurance card
  • Immunization history (for children)
  • Current medications
  • Medical history forms
  • A list of other providers that may be involved in your care
  • Any forms that need to be completed

Telephone Calls

Your phone calls are important to us, and we try to return your messages as promptly as possible.  All calls of a medical nature are reviewed by a medical assistant.  Urgent calls are given priority.  In order to provide the best assessment and care for your health, we generally do not diagnose or prescribe treatment by telephone.

After Hours, Weekend and Holiday Calls

If you or a family member becomes ill or is injured when our office is closed, call 704-847-4000 and select option 8 to page the medical provider on call.  Calls should only be made for health problems that cannot wait until normal business hours.  It is our policy not to refill medicines or call in new prescriptions after hours.

If you feel your condition cannot wait on our physician to return your call, we recommend you go to the nearest urgent care center.  Please be sure to tell them we are your primary care facility so that they will send us the notes for your visit.

Emergency Care

If you feel you have a life threatening emergency, call 911 immediately!

Fees and Insurance

Payment is expected at your first visit.  We participate with most BCBS plans, United Healthcare, Medcost and traditional Medicare Part B.  The only Medicare replacement plan we participate with is Blue Medicare.  Patients with any other insurance, except Medicare, are encouraged to participate in our Direct Primary Care model which is described in further detail under the tab “Primary Care.”

Routine labs are drawn in our office and sent to Labtech.  For BCBS and United Healthcare patients, most routine labs are billed to you by our office.  For patients participating in our Direct Primary Care model who have insurance, Labtech will bill your insurance for you.

We perform additional specialty lab testing which are billed to you and your insurance directly by laboratories.  These specialty labs include, but are not limited to, True Health Diagnostics, Diatherix, Genova Diagnostics and Cologuard.

Online Forms & Self Check-In:

To ensure that your visit to our office is as convenient and efficient as possible, we encourage you to download our Patient Registration forms below, complete, print and bring them in with you when you come in.  You may also complete these forms online through our patient portal by registering for the portal with the email address you provided us.  Simply logon to the portal, select your upcoming appointment and begin the self check-in process.

New patient of Carolina Family Healthcare may complete the Medicare Records Release Form provided and bring to your appointment.  Otherwise, you may also have your previous physician or other healthcare providers that treat you fax the records to our office at 704-847-4001.

  • Patient Registration Form
  • Medical Records Release Form
  • Patient Health History Form


At Carolina Family Healthcare, we have a strict patient confidentiality policy.  Your medical record is strictly private and will not be shared with your employer, friends, or relatives without your written permission.


Patient Rights:


  • Considerate and respectful care.
  • Knowledge of the name of the provider who has primary responsibility for coordinating the care, and the names and professional relationships of other providers who will see the patient.
  • Receive as much information about any proposed treatment or procedure as the patient may need in order to give informed consent or refuse this course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved in this treatment, alternate courses of treatment or non-treatment and the risks involved in each and to know the names of the person who will carry out the procedure or treatment.
  • Participate in any decisions regarding medical care. To the extent permitted by the law, this includes the right to refuse treatment.
  • Full consideration of privacy concerning the medical care program. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. The patient has the right to be advised as to the reason for the presence of any individual.
  • Confidential treatment of all communications and records pertaining to his care.
  • Reasonable continuity of care and to know in advance the time and location of appointment as well as the identity of persons providing the care.
  • Be advised if the physician proposes to engage in or perform human experimentation affecting care or treatment. The patient has the right to refuse to participate in such research projects.
  • Have all patient’s rights apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient.
  • Have complaints forwarded to administrative personnel for appropriate response.
  • Know that all clinic personnel will observe these patient’s rights.


  • The care a patient receives depends partially on the patient himself. Therefore, in addition to these rights, a patient has certain responsibilities as well.
  • The patient has the responsibility to provide accurate and complete information concerning his present complaints, past medical history, and other matters relating to his health.
  • The patient is responsible for making it known whether he clearly comprehends the course of his medical treatment and what is expected of him.
  • The patient is responsible for following the treatment plan established by his physician, including the instructions of nurses and other health professionals as they carry out the provider’s orders.
  • The patient is responsible for keeping appointments and for notifying the office or physician when he is unable to.
  • The patient is responsible for his actions should he refuse treatment or not follow his physician’s orders.
  • The patient is responsible for assuring that the financial obligations of his care are fulfilled.
  • The patient is responsible for being considerate of the right of other patients and office personnel.